Refund & Cancellation Policy
This policy applies to B2B trade orders and works alongside the specific terms of each quotation and order.
Last updated: 8 July 2026
Because this is a business-to-business trade platform for sourcing and exporting physical food products — often bulk, made-to-order, or perishable — cancellations and refunds are handled as set out below. The specific terms stated in your quotation or order will prevail where they differ.
1. Quotations
A quotation is an offer, not a charge. You may decline a quotation before acceptance at no cost.
2. Cancelling an order
- Before we confirm the order and begin procurement/production, you may request cancellation and we will refund any amount paid, less any costs already incurred (for example, bank charges or committed logistics).
- Once procurement or production has begun, an order generally cannot be cancelled, or may be cancelled only against the costs incurred up to that point.
3. Deposits & advance payments
Deposits and advance payments secure production capacity and material allocation. They are refundable only to the extent that costs have not yet been committed on your behalf, as stated in your order.
4. Refunds
- Where a refund is due (for example an order we are unable to fulfil, or an agreed cancellation), it is issued to the original payment method.
- Online payments (card / UPI / netbanking) are refunded through the same gateway, typically within 5–10 business days of approval, subject to your bank.
- Bank transfer (T/T) payments are refunded by bank transfer to the originating account.
5. Non-refundable items
Custom or private-label production, perishable goods, and made-to-order goods are non-refundable once produced, provided they meet the agreed specification.
6. Quality claims & short shipment
Claims relating to quality, damage, or short shipment are handled under the inspection and claims process in your order terms. Please raise any claim promptly, with supporting evidence, so it can be investigated with the relevant parties.
7. How to request a cancellation or refund
Email exports@snowffusion.in with your order/quotation number and the reason. Our team will confirm the applicable terms and next steps.