Shipping & Delivery Policy

1. How delivery works

Orders are fulfilled as international export shipments from India. The delivery basis (for example FOB, CIF, or DDP) is the Incoterm stated in your quotation and order, which determines who arranges and pays for freight, insurance, and clearance, and where risk transfers.

2. Timelines

• Each order shows an estimated production lead time plus freight transit time.
• These are estimates, not guarantees, and depend on production, carrier schedules, ports, and customs.
• We keep you updated through shipment milestones on the platform.

3. Documentation

We provide the standard export documents for your shipment, which may include the commercial invoice, packing list, certificate of origin, bill of lading / airway bill, and applicable quality or phytosanitary certificates.

4. Customs, duties & taxes

Unless your order is on a delivered-duty-paid (DDP) basis, import duties, taxes, and customs clearance in the destination country are the buyer's responsibility. You are responsible for ensuring the goods may lawfully be imported and for any required import licenses.

5. Tracking

Shipment status and milestones are available to buyers on the platform. Carrier tracking references are shared where available.

6. Delays

Delivery may be affected by events beyond our reasonable control, including customs inspections, carrier or port delays, weather, and force majeure. We will communicate material delays as soon as we can.

7. Contact

For shipping questions, contact exports@snowffusion.in · +91 96243 94297, quoting your order number.